Last week I worked on this and wrote a few lines of code in script.js, but today when I go in the script.js button is not working - the html and css buttons do work fine.
I’d rather not have to reset if possible.
Please advise as I am unable to continue if I cannot open the script.js
Hi there!
The first troubleshooting step is to try another browser
Give it a go and let us know if the issue persists
I normally use Firefox. I tried Chrome and Edge - neither work
Well, can you take a screenshot or video detailing the problem?
Here is the screenshot - when I click on index.html it closes the ‘html tab’ - when I click it again it opens the ‘tab’ - when I click on styles.css it opens the ‘css tab’.
But when I click on script.js nothing happens - no ‘script tab’ opens
Please share your html and css here and give a link to the challenge
How to share code:
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HTML:
<!DOCTYPE html>
<html lang="en">
<head>
<title>Customer Complaint Form</title>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<link rel="stylesheet" href="styles.css">
</head>
<body>
<h1>Complaint Form</h1>
<form id="form">
<fieldset id="personal-info">
<div>
<label for="full-name">Full Name:</label>
<input type="text" id="full-name" name="full-name" placeholder="John Doe">
</div>
<div>
<label for="email">Email Address:</label>
<input type="email" id="email" name="email" placeholder="example@domain.com">
</div>
</fieldset>
<hr>
<fieldset id="product-info">
<div>
<label for="order-no">Order No:</label>
<input type="text" id="order-no" name="order-no" placeholder="2024######">
</div>
<div>
<label for="product-code">Product Code:</label>
<input type="text" id="product-code" name="product-code" placeholder="XX##-X###-XX#">
</div>
<div>
<label for="quantity">Quantity:</label>
<input type="number" id="quantity" name="quantity" min="1">
</div>
</fieldset>
<fieldset id="complaints-group">
<legend>Complaint Reason:</legend>
<div>
<input type="checkbox" id="damaged-product" name="complaint" value="damaged-product">
<label for="damaged-product">Damaged Product</label>
</div>
<div>
<input type="checkbox" id="nonconforming-product" name="complaint" value="nonconforming-product">
<label for="nonconforming-product">Nonconforming Product</label>
</div>
<div>
<input type="checkbox" id="delayed-dispatch" name="complaint" value="delayed-dispatch">
<label for="delayed-dispatch">Delayed Dispatch</label>
</div>
<div>
<input type="checkbox" id="other-complaint" name="complaint" value="other">
<label for="other-complaint">Other</label>
</div>
</fieldset>
<fieldset id="complaint-description-container">
<legend>Description of Complaint Reason</legend>
<textarea placeholder="Describe the reason of your complaint in at least 20 characters"
name="complaint-textarea" id="complaint-description"></textarea>
</fieldset>
<fieldset id="solutions-group">
<legend>Desired Solution</legend>
<input type="radio" name="solutions" id="refund" value="refund">
<label for="refund">Refund</label>
<input type="radio" name="solutions" id="exchange" value="exchange">
<label for="exchange">Exchange</label>
<input type="radio" name="solutions" id="other-solution" value="other">
<label for="other-solution">Other</label>
</fieldset>
<fieldset id="solution-description-container">
<legend>Description of Desired Solution</legend>
<textarea placeholder="Describe the desired solution to your issue in at least 20 characters"
name="solution-textarea" id="solution-description"></textarea>
</fieldset>
<div id="btn-container">
<button type="submit" id="submit-btn">Submit</button>
<span id="message-box" aria-live="polite"></span>
</div>
</form>
<script src="script.js"></script>
</body>
</html>
CSS:
* {
box-sizing: border-box;
}
h1 {
text-align: center;
}
#form {
max-width: 70%;
margin: auto;
border-radius: 10px;
box-shadow: rgba(0, 0, 0, 0.35) 0px 5px 15px;
padding: 10px;
}
input {
border-color: rgb(118, 118, 118);
}
#personal-info input, #product-info input {
width: 100%;
margin-bottom: 10px;
}
fieldset {
margin-bottom: 10px;
border-radius: 5px;
border-color: rgb(118, 118, 118);
}
textarea {
width: 100%;
border-color: rgb(118, 118, 118);
}
#btn-container {
display: flex;
justify-content: space-between;
align-items: center;
}
#submit-btn, #clear-btn {
margin: 10px 15px 0;
}
Thanks, and here is the link
script.js button works well for me
Please try one of the following steps to move forward.
Click on the “Reset” step button and force a refresh of your page with CTRL + F5 if you’re on Windows then try to paste the code in again. On other systems, please follow the instructions here.
or - Try the step in incognito or private mode.
or - Disable any/all extensions that interface with the freeCodeCamp website (such as Dark Mode, Ad Blockers, or Spellcheckers), and set your browser zoom level to 100%. Both of these factors can cause tests to fail erroneously.
or - Ensure your browser is up-to-date or try a different browser.
or - Turn off high contrast themes on Windows (from accessibility settings menu)
I hope one of these will work for you.
I have tried all of your suggestions without any success.
I also tried to go to a previous lab - and the script.js button works fine but when I return to the Customer Complaint Form the script.js button doesn’t work.
I also clicked the link you sent and logged in and went to the Customer Complaint Form module and still no joy.
I have shut my computer down and restarted it but still no joy.
Can you try it on a different device: another computer, tablet, phone?
When I try it on another computer (my wife’s) it works fine!
The problem is that it doesn’t work on my computer 