Exam Environment app: Exam stuck in "in-progress" after completion⁠

Hi everyone,

Iam experiencing an issue with the Exam Environment desktop application while taking the Python certification exam.

I have completed all the questions in the exam, but I am unable to finalize it. Even though I have finished, the application does not show a “Submit” or “Finish” button that works, and when I re-enter the exam, it consistently shows the following message: “You have an in-progress attempt for this exam!”.

Also, my web dashboard shows the exam status as “In Progress”, and both the app and the website seem to be desynchronized. I have attached screenshots of the status for your review.

Could you please advise on how to proceed? Should I wait for the 2 hours to elapse, or is there a way to force the submission?

Thank you for your help.

please wait