Lost all my progress

I had done courses on html and css, a little of javascript and python a while back, but now when I signed into my account, the data was gone. I signed in 3 times but it gave me the same results. What should I do?

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Are you by chance signing in with a different email?

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No. I signed in using google and using email option, both gave the same outcome.

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Were you signed in when you originally did the challenges?

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Yes, I was logged in with the same account I tried now.

Hmm, it’s possible that you’ve got a duplicated account.

For sanity’s sake, could you clear your browser cache or use incognito mode and try again?

If that still doesn’t work, I recommend reaching out to us at support@freecodecamp.org for further assistance. :slight_smile:

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yeah, that happend to me when fcc updated last year :sob:
and I couldn’t fix it

does anyone know why?

have you done all the suggested steps, including writing to support?

nope I didn’t but I’ve caught up to where I was so I’m fine now

try to register by email. using another. gl
moto x3m

Did you click this button in the shown picture? If you did it the changes are permanent and you can see that freecodecamp mentioned

no, I haven’t :point_right:

Please don’t do this. This is one way that duplicate accounts are created.

Yes, you are right Jeremy and mostly people created duplicated accounts so that might be the issue

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