Machine Learning - Starting Point

1

I work in Customer Service where we need to be able to evaluate how well Chat conversations are going but we see about 8 mil + contacts per year. Thinking Machine Learning is the only way to evaluate enough responses , as now we evaluate <1% of all contacts. What is a good starting point to learn about ML?

  • Disclaimer, I know nothing about ML, what makes it up, or how it works.

Thanks in advance for your time.

2

Just because you have a large data set doesn’t mean that you need machine learning.

3

True, ML was my assumption. How would you recommend evaluating that type of volume?

4

Hello there,

It sounds like you want to do sentiment analysis. Unless you particularly want to learn ML, there are dozens of already-trained models out there (on the interweb) that you can probably ‘pick and place’.

If you want to start learning ML, then it depends on your background:

  • If you have programming experience, try the freeCodeCamp - Machine Learning with Python curriculum.
  • If you are new to programming, then it is best to get experience with a programming language first (pretend ML does not exist - do not learn two things at once). I suggest either JavaScript or Python.
  • If you have little-to-no maths background, then you would benefit from taking some Algebra (Linear and Matrix), Calculus, and Statistics courses.

In my experience, MATLAB is a very quick and easy way to get into training your own models. So, if you have access to a license…

Hope this helps

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5

Yes for sure, how do you scale sentiment analysis?

6

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