My progress is gone. I logged in all 4 ways

freeCodeCamp Support
1

On another computer I can still log into my account but I can’t log into my account. My email is <redacted> and username is jdigz.

2

When I log onto the other accounts they also use the <redacted> email.

3

Welcome there.

I have redacted your email address, as these forum posts are indexed by Google, and strafed by bots looking for email addresses to spam.

In general, I recommend you take a read of this: Common Technical Support Questions – freeCodeCamp FAQ to see if it can help your resolve your issues.

Otherwise, this is not very clear what you are experiencing:

Please elaborate:

  1. What you are experiencing
  2. What you are trying to do
  3. Any additional information we might find useful (nothing personally identifiable)

Hope this helps

4

Ah thanks for that.

  1. When I log into my freecodecamp (not the forum) account I have no progress on any of the sections. I used to have most of it completed.
  2. I attempted to log in with all 4 methods and the same result. I logged in using Google, GitHub, Facebook, and my email address that is on the account with the progress.
  3. I am still logged into this account on another laptop. I have screenshots of the settings page from that account.

Also I already went through the FAQ before making this post. The first FAQ applies to my issue but I already tried the suggested solution without it fixing my issue.

5

Thank you, for that.

Then, I think your best bet of action would be to send an email to support@freecodecamp.org with all your information. You can include identifiable content in the email to help them locate your profile.

Hope this can be resolved.

1 Like