Profile progress not registering in different browsers

freeCodeCamp Support
1

Hello Support Team,
I competed several tutorials using Google Chrome. In Chrome, the browser would not allow me to complete the Accessibility Quiz. I read one other post where the user deactivated or deleted their Chrome extensions and was able to finish the tutorial, but that did not work for me in Chrome, so I switched to Microsoft Edge and was able to complete the tutorial easily.

When signed into my freeCodeCamp account from Microsoft Edge, all of the work I completed using Chrome doesn’t show up, and visa versa, my progress completed in Edge doesn’t show up in my profile when I am logged in using Chrome. I have tried logging out of both and logging in again several times. I have deactivated and deleted extensions. Do you have other troubleshooting suggestions that I could try? I’m a beginner at coding, but a veteran educator of instructional technology for 20+ years. I am determined to get this to work so I can change careers within a year.

My concern is that I will not be able to complete the certificates if my full progress is not registering in either browser. How should I proceed from here?
Thank you in advance for your help!

2

Hello there,

To clarify: You do not need to complete any of the “Practice Projects” (projects that start with “Learn X by Building Y”) to claim the certification.

The only requirement to claim a certification is its 5 related “Certification Projects”.

You can confirm the requirements to claim a certification, by navigating to the settings page.

Here are some recommendations for the smoothest experience on the freeCodeCamp learn platform:

  • Ensure you have an up-to-date OS (Windows 7 and below is no longer maintained)
  • Ensure you have an up-to-date browser (Chrome, in our experience, has been the most stable (specification conforming))
  • Ensure you have no browser extensions with access to freecodecamp.org
  • Try not to sign into freeCodeCamp on too many different platforms at the same time. Your freeCodeCamp state is stored between your local browser storage, and the freeCodeCamp database; changing browser could cause miscommunication between states.*

*This is not confirmed to be an issue, but it is a common problem with Single Page Apps (freecodecamp.org/learn is partially a SPA).

Hope this helps some.

3

Thank you, that is very helpful.
I appreciate you taking the time to clarify that for me.

4

make sure you are using the same email address to log in!

5

Thank you, I definitely am.

6

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