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why am I facing this problem?

Your question is not clear enough.
It’s impossible to answer this without you including what you’re trying to do when you get the error. Please edit and share what you’re trying to do.

What are you trying to do?
Where is/what is the code you tried to submit?
What page were you on when this happened?

Those are important things to know. What your saying with what you said is the same as someone asking everyone:

“Please go get this.”
What ‘this’ are they talking about?
Where is it?
What’s it look like?

You may need to use the mailto link and email the support folks. If you can’t do that because you don’t have a pop3 or imap client set up right-click on the link and ‘copy email address’ then use email however you normally do and paste the address in the To: field.

Be sure to include details. A blind question like you’ve asked is impossible to investigate.

“What color is this?”
Do you know what I’m pointing at?
That’s how much anyone knows about what you’re asking. :wink:
We can’t read your mind and we weren’t there looking at your screen when it happened. That info is what you need to shrae.

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