Android device troubleshooting

I’ll be honest, I’m really frustrated with my Android apps right now. On iOS I have pretty decent ratings…but Android I keep on getting hammered with tons of 1 star reviews and I feel like quitting.

Most of the negative reviews are from people using Chromebooks saying they can’t get the app to work at all. I have no idea how to troubleshoot and fix this problem as there are tens of thousands of different Android devices, so where do I even begin to find the problem?

The app I have is built using Cordova and tested with Android Studio virtual devices (tablets and phones). They work great on the different simulators I’ve tried, but I don’t see any options for Chromebooks.

How can I go about testing the app on my end to see why it doesn’t work on so many Chromebooks? If anyone can point me in a general direction that would be fantastic, I’ll do the research, but I’m just not sure where to begin.

You should use automated testing to test for the problems in your application.
Also what is the problem if you can specify?