Android device troubleshooting

I’ll be honest, I’m really frustrated with my Android apps right now. On iOS I have pretty decent ratings…but Android I keep on getting hammered with tons of 1 star reviews and I feel like quitting.

Most of the negative reviews are from people using Chromebooks saying they can’t get the app to work at all. I have no idea how to troubleshoot and fix this problem as there are tens of thousands of different Android devices, so where do I even begin to find the problem?

The app I have is built using Cordova and tested with Android Studio virtual devices (tablets and phones). They work great on the different simulators I’ve tried, but I don’t see any options for Chromebooks.

How can I go about testing the app on my end to see why it doesn’t work on so many Chromebooks? If anyone can point me in a general direction that would be fantastic, I’ll do the research, but I’m just not sure where to begin.