That screenshot is impossible to read. Please describe what is going on in words.
Have you accepted the academic honesty policy?
You need to go to your account settings to claim your certificate. Before you can do so, you also need to agree to the Academy Honesty Pledge.
To make your certificate appear in your profile, you need to have your profile set to public.
Here I kept some of the settings to public to claim the certificates and you can see that freecodecamp mentioned Your certifications will be disabled if set to private
HOPE THIS HELPS 
And are you using Mobile? @m0m0