NO CERTIFICATION RECEIVED ! Responsive Web Design

Hi everyone !!! I’ve completed Responsive web design certification since 5 days now but I’ve not received by mail my authentic cert… when I go to the settings, of course, I’ve got the button SHOW CERTIFICATION but it’s not GREEN like others and I cannot download it . is it normal ? or should I wait…???

have you claimed the certification? have you agreed to the academic honesty pledge?

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Yes ! I have agreed the police and claimed certification the same day /

have you set your profile to public?

No! it’s essential ?

it may be that the reason why you can’t see your certificates, can you try?

I’ve checked… My profile is public

Hello guys !
I still haven’t received my certification until today, what should I do ?

Hello guys !
I still haven’t received my certification until today, what should I do ?

Please confirm that you have enabled all of the necessary settings to claim the certification:

I’ve enable all those things bro!