Whole progress deleted

Hello, my whole progress got deleted, I dont know how or why, but support does not respond on emails, what should i do? thx :slight_smile:

Like all the challenges you did?
FCC used to be great with email support last I reached out.
I would give them a week. Maybe they’re bogged down.

There are two different types of progress being saved going on at Free Code Camp: your profile and your browser cache.

Your completed challenges are all saved to your account in the FCC database. You can see the list of completed challenges and also the last submitted solutions by looking at your profile page.

If your profile does not include your completed challenges, here is my troubleshooting advice:
Double check that you used the same method to sign in. Try logging out and back in again with the original method. GitHub logins have been deprecated for new users, so you cannot link to your GitHub for authentication purposes if you had not already done so before.

Double check that you aren’t on the beta site now and that you didn’t create your original account on the beta site by accident. (Yes, this does happen.)

Contact team@freecodecamp.com . The most likely scenario is that your account got duplicated when you signed in and you are being logged into the new one. When that happens, someone on the team can merge your accounts. Please be patient when emailing the team. Remember that there are thousands of campers, a small team, and this is all volunteer-driven.

Your progress tracking (map) is saved in your browser’s local storage. In-progress code is also saved in your local browser cache. If you are changing browsers or clearing your cache regularly you’ll have to use freecodecamp.com/map to navigate to your next challenge. Especially as you get to more complicated challenges that may take multiple sessions, I strongly recommend saving your in-progress work outside of the browser cache. This is a good opportunity to learn the ins and outs of your GitHub account, but you can also just save locally or use a service like repl.it which allows for versioning.

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Guys cmon, u reply with this to everyone, but i tryed everything in your post and i contacted the team@freecodecamp.com address with no reply, twice for that matter…

So is this site dead or do i get assistance? Im not startingover, i was 3 challenges + 3 project from having 100% of frontend certificate done