All progress lost after logging in with Github instead of Facebook

bmandl · July 20, 2019, 3:34pm

Hello guys,
After I logged in with my GitHub account, I noticed, that all my progress and certifications are lost. I was previously logging in with my facebook account. I assume, that duplicate accout was created, once I logged in with Github instead of facebook. How can I retrieve my progress?
Thank you.

alkapwn3d · July 20, 2019, 3:37pm

your facebook and github account are separate

ilenia · July 20, 2019, 3:55pm

Do you use a different email in GitHub and Facebook?
FreeCodeCamp will log in you in the account if the same email is used
I would say, delete the account created when logging in with Facebook and keep logging in with GitHub

bmandl · July 20, 2019, 7:38pm

I have same email on GitHub and Facebook. The problem is, that now, whether I login with Facebook or with GitHub, I don’t have any progress.

bmandl · July 21, 2019, 12:22pm

Any thoughts, guys ?

ilenia · July 21, 2019, 1:14pm

Try opening an issue on GitHub, so that someone with database access can help you

bmandl · July 21, 2019, 1:38pm

Isn’t this a freeCodeCamp account issue?

ilenia · July 21, 2019, 2:47pm

Yeah, but the bug solving is done in the github repository - and there you can find someone that can see your FreeCodeCamp account and check what happened

Thank you for helping make FCC better. Bugs can be reported as GitHub Issues. Whenever reporting a bug, please check first that there isn’t already an issue for it and provide as much detail as possible.

bmandl · July 21, 2019, 4:31pm

Seems like I am not alone with this issue. I didn’t open new bug report, I just joined the other one. I hope it will be resolved soon.

ilenia · July 21, 2019, 4:57pm

as that is a closed issue it is not sure they will see it, so if after a bit of time you don’t have any news, think of opening a new one

bmandl · July 27, 2019, 8:22am

On github, they said, I must contact freecodecamp team via email. I did that, but I got no response. Any ideas?

ilenia · July 27, 2019, 8:49am

Wait

I am just a mod on the forum, I don’t do technical support

bmandl · July 30, 2019, 5:20pm

I found my public profile link and my username number. Does it help any? Still no reply from freecodecamp:

ilenia · July 30, 2019, 5:44pm

is that different from the account you log in it? try deleting the new account then

Still, I really can’t help you, other than suggesting what you could try based on what I have seen other users try.

bmandl · July 30, 2019, 6:23pm

Yep, I already tried to delete the new account and delete app from facebook and login again with email, but this just creates new account. If I only could log in with username…