Backend Certificate Project: progress disappears when claiming certificate

I finished Backend Dev/API projects but the progress disappears as soon as I claimed for certificate.

Someone has posted exactly the same issue last year in the forum but I don’t see any response. What can I do?

Hello there,

Are you still experiencing this issue?

If so, would you mind clarifying:
a) Were you able to claim the certification?
b) Is it just your certification projects progress which has disappeared?
c) Does this happen with any other certifications?