Can't claim certification after passing an exam

Hello,

I have passed my English A2 exam, however I can’t claim the certification. It says “It looks like you have not completed the necessary steps. Please complete the required projects to claim the A2 English for Developers Certification.” I have NOT completed any of the assignments, or for that matter, haven’t touched any of the lessons. I just jumped to the exam immediately.
I figured since I can do the exam straight away, surely that means I can get the certification while skipping the projects? Or am I wrong? I would want clarification on that.

Thank you in advance.

did you agree to the academic honesty pledge? it’s in the settings

I have done it before, yes.

I tried to claim it now again, and instead of the same error as before, I got one that said that I have to add my name. After I did that, I was able to claim my certification. Strange. Well, I don’t know what changed. It works now. Thank you.