Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
For some reason, after I began downloading a Photoshop free trial, my computer randomly made a “shutting down” sound, and the toolbar at the bottom of the screen disappeared for a few minutes. Then it came back.
After that, I tried running a smart scan with Avast, and then I got this bluescreen crash. When the computer came back on, I tried running the scan again, and the same thing happened.
My computer has been going seemingly slower than usual lately, but this behavior didn’t start until after I tried to install Photoshop’s free trial.
I’m trying to uninstall Creative Cloud right now, but it’s not working I got this error:
Windows cannot access C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ ElevationManager\Adobe Installer.exe
Error code: 0x80070043
The network name cannot be found.
I know this isn’t a computer tech forum, but I don’t know where else to ask this off the top of my head, and I don’t know when this thing is gonna crash again. This community is one of the smartest I’ve seen, and has a lot of people who know at least a thing or two about computer software.
I have my backup Surface computer, but its a small, buggy, fragile thing.
The OS of the computer having the problems is Windows 7.
EDIT: OK, nvm. It might just be an issue with a recent Avast Free Antivirus update, according to this other post I found elsewhere: https://forum.avast.com/index.php?topic=223430.0