I’ve lost most of my account progress. I’ve tried logging in with each login method (github, google, facebook and email) but I still don’t see my full progress and the certificate. I’ve posted about it before here https://forum.freecodecamp.org/t/different-account-progress-between-browsers/211831/11 and recommended to email the support team at firstname.lastname@example.org. I sent them an email on july 26th an another one on august 14th but still no reply.
What is the typical response time from the FCC team?